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McCue US Return Policy

  1. Eligibility for Returns
  • Products must be returned within 30 days of the delivery date.
  • Only products purchased directly from the McCue Corporation are eligible for return.
  • Products must be in their original packaging, unused, and in the same condition as received.

 

  1. Non-Returnable Items
  • Custom or special-order products. (such as cut to length bumper and specialty colors)
  • Products marked as “Final Sale” or “Non-Returnable” at the time of purchase.
  • Damaged or altered products not due to McCue’s error.

 

  1. Return Process
  • Prior to shipping anything: To initiate a return, contact our Customer Service team at cservices@mccue.com or call 1-800-800-8503.
  • Provide your order number, product details, and reason for return.
  • Our team will provide a Return Ticket (aka: RMA) number and return instructions. This number should appear on the return packing list or somewhere on the returned items.
    • Orders that are returned without a ticket number could result in delays.

 

  1. Shipping
  • Customers are responsible for return shipping costs unless the return is due to McCue’s error (e.g., incorrect or defective product).
  • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or damaged returns.
    • All returns are shipped to the McCue Corporate distribution center

McCue Corporation

125 Water St.

Danvers, MA 01923

Attn: Ticket #

 

  1. Inspection and Refunds
  • Once we receive and inspect the returned product, we will notify you of the approval or rejection of your credit.
  • Approved returns will be processed, and a credit will automatically be applied to your account.
  • Shipping and handling charges are non-refundable.

 

  1. Restocking Fees
  • A restocking fee of 15% will be applied to all returns, unless the return is due to our error (e.g., incorrect or defective product).
  • The restocking fee will be deducted from your credit amount.
  1. Exchanges
  • We only replace items if they are defective or damaged. If you need to exchange a product for the same item, contact our Customer Service team.

 

  1. Contact Information
  • For any questions or concerns regarding returns, please contact our Customer Service team at cservices@mccue.com or call 1-800-800-8503

 

Download McCue's US Return Policy

125 Water St Danvers, MA 01923 United States
(978) 741-8500